Pam Glazier holds a Bachelor’s degree in In British and American Literature from the University of California at Berkeley, and has been involved in technology, narrative deconstruction, and adult pedagogy for more than 15 years. She currently works as a technical writing and instructional design consultant for Cadence Preferred. She specializes in working with technical subject experts to create content that is easy for multiple global audiences to consume, understand, and learn from.
Principal Content Publishing Manager
James Seymour has a background in training and consulting with more than 20 years of IT industry experience focused primarily on infrastructure and messaging. Currently he manages the Cloud Productivity team at Microsoft Learning, which builds content about Office 365 and related products, and IT Support topics.
Senior Content Development Manager
Tony Frink is a 35 year veteran of the IT industry, with a background in ERP technologies, Microsoft Dynamics CRM, and Microsoft Office. He spent the first 18 years of his career in ERP software development and professional services management. He has spent the past 17 years with Microsoft and is currently a Senior Content Development Manager on the Cloud Productivity team at Microsoft Learning. He is responsible for developing training content about Office 365 and related products, as well as IT Support topics.